Returns and Exchanges

  • Merchandise may be returned and exchanged within 14 days from date of receipt.

  • The merchandise must be accompanied by original sales receipt.

  • Returned and exchanged items must be returned new and unused with all original tags still attached.

  • Returns and exchanges must be mailed to address on our return form. Before returning please contact us at return@koshieo.com.

  • Pack and seal Box in original packaging if possible with the completed return form inside sealed box.

  • Ship with a courier that would provide package with tracking number so that item does not get lost.

  • Once package has been received money would be refunded to your credit/debit card with 3-5 business days. The credit may not show until next monthly billing cycle. Please note that your banking institution may require additional days to process and post transaction.